Frequently asked questions
Can I choose the older/younger box even if my child isn't that age?
Yes! Of course you can! You know your child best, if you think they need the other level of reading material then go ahead :)
What happens when my child turns 7 years old?
We will send you an email to ask if you would like to 'level up' to the 7-9 box. If we don't hear from you, we won't move them up until they are 8 years old :)
The book was too challenging for my child, can I change the box?
Yes you can, just email us your request at email@example.com. However, we also like to encourage children to share their books with the family so don't give up straight away!
Can I cancel the subscription?
We would really hate to see you go, but if you need to cancel your subscription, you must let us know before the 20th of the month (ten days before your box is due to be delivered).
Can I choose the animal that the box is about?
Unfortunately not at the moment, but we are hoping our gift boxes will evolve to include this option.
When will we receive the box?
Boxes are posted on the first working day of the month.
Couldn't I get the items myself?
Yes of course you can, but you will pay more than the monthly cost for the items included and it's always a surprise to recieve a new animal each month!
My child is younger than 3, can we still subscribe?
Yes of course you can, we have some subscribers as young as 2! But be aware that they will need more adult support and guidance with some of the items.